Tenant Management

We connect with trusted tenants from all backgrounds providing a first class service made simple.

Tenant Management Services for Landlords

Effective tenant management is key to maximising rental income, maintaining positive tenant relationships, and protecting your property investment. 

At Tilbury Properties, we provide a comprehensive tenant management service that ensures smooth communication, on-time rent collection, and quick resolution of maintenance issues.

Whether you have a single property or a growing portfolio, we take the stress out of managing tenants, allowing you to enjoy a hassle-free rental experience.

What is Tenant Management?

Tenant management refers to the administration and oversight of rental properties. 

While property management covers the broader aspects of property maintenance and compliance, tenant management focuses on maintaining strong relationships with tenants. 

This includes:

✔️ Tenant screening & referencing
✔️ Lease agreement management
✔️ Rent collection & arrears handling
✔️ Tenant communication & support
✔️ Maintenance coordination & emergency response
✔️ Lease enforcement & dispute resolution

Our goal is to retain good tenants, reduce vacancies, and ensure your rental property remains a profitable investment.

Our Tenant Management Services

Tenant Screening & Referencing

Finding the right tenant is crucial to protecting your investment. Our thorough tenant screening process ensures that only reliable, financially stable tenants move into your property.

🔍 Credit and background checks
🔍 Right-to-rent verification
🔍 Rental history and employer references
🔍 Deposit registration in a government-backed scheme

We take the guesswork out of tenant selection, ensuring you have trustworthy tenants who pay on time and respect your property.

Lease Agreement Management

A well-drafted tenancy agreement protects both landlords and tenants. We ensure all lease agreements are legally sound, clearly outlined, and compliant with UK regulations.

✅ Drafting and reviewing tenancy agreements
✅ Ensuring compliance with landlord-tenant laws
✅ Handling tenancy renewals and contract updates
✅ Managing lease termination procedures

Rent Collection & Arrears Management

Late rent payments can disrupt cash flow and lead to unnecessary stress. Our rent collection service ensures that you receive rental income on time, every time.

  • Automated rent collection & direct deposit transfers

  • Proactive follow-ups on late payments

  • Arrears management & debt recovery support

  • Transparent financial reporting

We handle all communication regarding rent payments, so you never have to chase tenants for money.

Tenant Communication & Support

Happy tenants lead to lower turnover rates and fewer disputes. We act as the main point of contact between you and your tenants, handling:

📞 Day-to-day queries and tenant concerns
📞 Regular property updates and reports for landlords
📞 Resolving minor disputes before they escalate
📞 Providing guidance on tenant rights & responsibilities

With clear, responsive communication, we help foster long-term tenant relationships and reduce vacancy rates.

Maintenance Coordination & Emergency Repairs

A well-maintained property leads to higher tenant satisfaction and fewer complaints. Our maintenance management service ensures:

🔧 Quick response to repair requests
🔧 Coordination with reliable local contractors
🔧 Preventative maintenance to avoid costly repairs
🔧 Emergency repair handling 24/7

We ensure your property stays in top condition, protecting its long-term value while keeping tenants happy.

Lease Enforcement & Dispute Resolution

Lease violations and tenant disputes can be time-consuming and stressful. Our tenant management team ensures that:

  • ✅ Tenants adhere to lease terms (e.g., no subletting, pet policies)

  • ✅ Issues such as noise complaints or property misuse are addressed

  • ✅ Late payments are managed effectively

  • ✅ Legal eviction proceedings (if required) are handled professionally

We protect your interests while ensuring tenants receive fair treatment.

Areas We Cover

Whitstable

Ramsgate

Canterbury

Margate

Herne Bay

Faversham

Why Choose Tilbury Properties?

At Tilbury Properties, we specialise in stress-free tenant management, ensuring your rental property is well-maintained, legally compliant, and consistently generating income.

✅ Experienced & Reliable - With years of experience in tenant management, we understand how to handle tenant concerns efficiently while protecting landlords’ interests.

✅ Hassle-Free Rent Collection - We take care of automated payments, arrears management, and financial reporting, so you never have to worry about late rent again.

✅ Transparent Communication - We act as the main contact point for tenants, handling queries, disputes, and repairs—keeping you informed every step of the way.

✅ 24/7 Maintenance Support - We coordinate repairs, regular maintenance, and emergency call-outs, ensuring your property remains in excellent condition.

✅ Fully Legal & Compliant - Our team ensures your property meets UK rental regulations, from lease agreements to deposit protection and tenant rights.

Get in Touch Today

Tired of dealing with tenant issues? Let Tilbury Properties handle everything while you enjoy passive rental income and peace of mind.

FAQs

  • Tenant management involves handling everything related to tenant relations, including rent collection, communication, lease agreements, and maintenance coordination.

  • We use automated rent collection systems and proactively follow up on late payments. If necessary, we manage arrears recovery and legal eviction proceedings.

  • Yes! We act as the main point of contact for tenant concerns and work to resolve disputes quickly before they escalate.

  • We have a structured arrears management process that includes formal notices, payment plans, and legal support if eviction is necessary.

  • We conduct regular inspections to ensure tenants comply with their leases and to identify maintenance needs early.

  • Simply get in touch with our team! We’ll discuss your needs and create a tailored management plan for your property.